The Beginning
repairZEN started as an idea to build a tool to assist businesses to help improving customer experience and freeing up time through automation.
The main purpose is to easily allow a user to capture an update each day on the progress of a repair. repairZEN then sends the update through to the customer using various channels.
The net effect is that the customer gets the current status of their vehicle each morning and does not have to call in to find out about the progress made the previous day. This constant push of information creates an improved experience for the customer, resulting in fewer calls and interruptions from irate customers demanding a status report.
The founder, Richard Soderblom, has been involved in the software industry for a number of years and has had both good and bad experiences in getting vehicles repaired. Taking the experiences gained along with Agile principles from the software industry, Richard is busy building a platform that closes the communication gap easily and efficiently between the repair centre and the customer.
But So Much More…
While being in early development, repairZEN is seeking to actively engage with business owners in the industry to discover the needs and wants of our users.
This not only allows us to build an effective platform but also allows us to deliver the functionality that you will be using. This all ranges from what you would like to see in reporting, to other modules that you would like to have.
We would appreciate it if you could share the frustrations that you have with your current software so that we can engage with you and build something truly groundbreaking.
On the Contact page, you will find various ways to get hold of us.
The Beta Program
In Q2 of 2023, we are looking at launching our closed Beta Program in which we will be inviting a number of businesses to signup for the repairZEN platform and to start trying out some of the features.
During this period we will be actively engaging with participants in a collaborative and open way to ensure that what we are building is:
- Fit for purpose
- Stable
- Efficient
- Has benefit which brings value to the way you interact with customers
If you would like to be part of this special journey then please join our waiting list by completing the form on the right.
Pricing, The Elephant In The Room
We understand that business is tough and that we need to implement an effective solution at an affordable price. With this in mind, we are following Lean principles and techniques in the development and running of the service. This means that we can pass this saving back on to you.
Traditional software is expensive to create, expensive to buy, and expensive to use.
- You need to buy the software
- You need to install it on your own computers
- You need either a license per computer or per user (this can add up quickly to $$$)
- If something goes wrong, you need to pay to get support to get it fixed
- If you want to upgrade to newer versions, you have to pay
- and the list goes on
Traditional software has a high total cost of ownership. This is made up of the direct and indirect costs of the software.
This is where repairZEN steps in. One of Richard’s fundamental principles is to run the software as a lean SaaS.
This means that:
- No more installing the software, it runs directly from the browser
- You don’t need to even have a computer, you can use it from a phone or tablet
- Something breaks? No worries, because it runs on our servers, we fix it
- Need to upgrade? No, we manage the code, the updates, the everything so you don’t have to
- You always get the latest features, fixes and enhancements as soon as they have been tested
- No more licenses per computer installation. You can access repairZEN from as many devices as you want
- No more licenses per user. You can have as many users as you want at no extra charge
This all makes the total cost of ownership of using the platform very affordable. We removed all the hidden and indirect costs.
It means a predictable budget experience. We are still working on the details and are happy to chat about it if you reach out.
Also, as a thank you to all users that join our Beta Program and help guide us, we would like to offer a preferential early adopters rate.
A benefit that is worth mentioning is that since it runs on our infrastructure, you can access the system from anywhere. This means that as a business owner, you get to go away on holiday to anywhere in the world. And as long as you have internet connectivity, you can log into repairZEN and see status reports on all your repairs in progress, the communications with customers, and the history of what was done while you are away.
Keep your finger on the pulse of your business. Even if it is midnight back home.
A Bit About The Founder
I am Richard Soderblom and have been active in the IT, Telecommunications, and Logistics industries my whole working life.
Being a software developer for many years and leading an international team of developers under me professionally has led to me being a valued member of any team that I work with. Now I have the pleasure of bringing my technical architectural and agile skills to repairZEN to build something truly great.
I sincerely hope that you would join our Beta Program and take this journey with us.
Thank you.
